TERMS AND CONDITIONS

POLICY FOR ORDERING, REFUNDS/RETURNS AND DATA PROTECTION

Payment, Security & Privacy

Payment
We accept PayPal, This is the safest option for payment.

The email address you would need to send payments to via PayPal:

info@beautybydilay.com

As payments are made by direct transfer, We will not / are not able to hold any record of your personal financial information.

Privacy:-

Data Protection and the Beauty by Dilay Privacy Policy
Beauty by Dilay may require basic information which identifies you as an individual, such as your name, address, telephone number and email address. We will only use such personal information of the purposes of providing information or services which you have requested or for other related purposes.
We committed to preserving the privacy of all visitors to beautybydilay.com Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

Use of your information
Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post or telephone, as well as by e-mail or SMS. If you change your mind about being contacted in the future, please let us know and your details will be removed/deleted from our database immediately.

Disclosure of your information
Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.

Other web site’s
Our web site may contain links to other web sites which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from our policy.

Security and data prevention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Beauty by Dilay’s policy
Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

Ordering
If the product(s) are damaged in transit please contact us immediately. The item(s) will be replaced and if a replacement is not available, a full refund will be given upon receipt of good(s) returned. If the package is obviously damaged upon receipt - DO NOT SIGN for the package, REFUSE it as damaged.

Delivery
Delivery is by Royal Mail First Class Recorded. A signature will be required. The delivery charge will be dependant on the size of your order. Minimum charge will be £1.50 for packaging excluding your postage cost. For further postage costs, please refer to www.royalmail.com. All orders are dependant on the weight of your order.
Standard U.K. delivery (Usually despatched within 24 hours upon receipt of cleared payment providing item(s) are in stock, but please allow 3-4 working days for delivery). If item(s) are out of stock, delivery will usually take 7 working days.

Refunds and Returns
For hygiene reasons and because of the nature of the products we are selling, we can ONLY refund your money if the packaging is intact, the product has not been opened and is resalable. Simply contact us by email stating your order number. We will refund your money (including delivery postage) but we can not refund your return postage costs. Responsibility for a safe return delivery is essential. You must ensure your returned package and delivery method is secure, trackable and packaged correctly, as if the products are damaged in return postage we may not be able to refund your full purchase amount.

Cancellation Policy
Under the Consumer Protection regulations, you have up to 7 working days after you have received your delivery to cancel your order in writing. Email us with your cancellation details. If the goods have been despatched, you will need to pay for the return of the items, undamaged and unopened, to receive your refund. You will, however, receive a full refund of your product purchase price and our delivery charges.


Policy definition
‘personal data' – Any information about an identifiable living person (for example, your name, address or phone number).
'We, Us, Our' - Beauty by Dilay